Terms of Service

1. Acceptance of Terms

By accessing or using CredZen (the “Service”), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not access or use the Service.

2. Nature of the Service

CredZen is a discovery and comparison tool that helps users explore loan products from various lenders based on publicly available data and user inputs. The Service does not itself provide loans, approve applications, set interest rates, or decide eligibility.

Any loan you apply for will be issued solely by the relevant bank or NBFC, subject to their own internal policies, documentation, risk assessment, and regulatory requirements.

3. No Financial or Legal Advice

Information and tools provided through the Service—including eligibility checks, EMI calculations, AI-based responses, and knowledge base content—are for educational and informational purposes only.

They do not constitute financial, investment, tax, or legal advice, nor are they a recommendation to take or avoid any specific loan. You should consult a qualified advisor before making significant financial decisions.

4. Eligibility and User Obligations

By using the Service, you represent and warrant that you:

• Are at least 18 years of age and capable of entering into a contract.
• Will provide accurate, current, and complete information when using the platform or tools such as eligibility or comparison.
• Will not misuse the Service for fraudulent, unlawful, or abusive activities, including attempting to reverse-engineer or overload the system.

5. Third-Party Links and Content

The Service may display links to third-party websites, lenders, or resources. These are provided for convenience only. We do not control, endorse, or assume responsibility for any content, products, or services offered on or through such third-party sites.

Any dealings you have with third parties, including lenders, are solely between you and the relevant third party and may be subject to additional terms and privacy policies.

6. Accuracy of Information

While we aim to keep information about loan products, eligibility criteria, and rates up to date, data may occasionally be incomplete, outdated, or inaccurate. Lenders can change their offerings at any time without notice.

You should verify key details (such as interest rates, fees, eligibility, and documentation) directly with the lender before making any decision or signing any agreement.

7. Limitation of Liability

To the maximum extent permitted by applicable law, CredZen and its team shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Service.

This includes, without limitation, any loss of data, loss of profits, loss of opportunity, or financial loss resulting from decisions made based on information obtained through the Service.

8. Changes to the Service and Terms

We may update, modify, or discontinue parts of the Service from time to time, and we may update these Terms to reflect product, legal, or regulatory changes. When the Terms change materially, we will update the “Last updated” date and may provide additional notice where appropriate.

9. Governing Law and Jurisdiction

These placeholder Terms are written with India in mind. In a real deployment, you should specify the governing law and courts that will have exclusive jurisdiction over any disputes arising out of or relating to the Service.

10. Contact

If you have any questions about these draft Terms & Conditions, you can contact us through the Contact page or email legal@credzen.app (placeholder).

11. User Interaction Tracking

By using CredZen, you consent to our collection and storage of interaction data as described in our Privacy Policy. This includes:

• Eligibility Checks: Records of your eligibility criteria (age, income, employment type, credit score range) and the results returned.
• Loan Views: Which loan products you view and interact with on the platform.
• Saved Items: Loans and offers you save for future reference.
• Calculator Inputs: EMI calculator inputs and results to understand common loan scenarios.
• Chat Interactions: AI chat conversations for improving responses (Note: KYL-AI Chat is currently disabled).

This data helps us provide personalized loan recommendations, improve our matching algorithms, and enhance your overall experience on the platform.

Your Rights

You maintain the right to request access to, correction of, or deletion of your interaction data at any time. To exercise these rights, contact us through the Contact page or email privacy@credzen.app.

Data Retention

Interaction data is retained for 2 years from the date of collection, after which it is automatically deleted or anonymized for analytical purposes.