1. Information We Collect
Depending on how you use CredZen, we may collect the following categories of information:
- Account and profile data: Your name, email address, mobile number, and preferred language when you register or log in.
- Loan preference data: The loan categories you view, filters you apply, and products you save or compare.
- Eligibility inputs: Age, income range, employment type, and approximate credit score when you use the eligibility tools.
- Usage and device data: Pages visited, events, approximate location, device type, and browser information collected via cookies or similar technologies.
2. How We Use Your Information
We use the information described above to:
- Provide and personalize the CredZen experience for you.
- Show relevant loan products, calculators, and content based on your preferences.
- Operate, secure, and troubleshoot the platform, including detecting abuse or suspicious activity.
- Analyse aggregated usage to improve features, coverage of lenders, and user experience.
- Communicate with you about updates, support, and relevant product information, subject to your communication preferences.
3. Data Retention
We retain personal information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. The exact retention periods may vary depending on the type of data and applicable regulatory requirements in India and other jurisdictions.
4. Sharing Your Information
We do not sell your personal information. We may share data with third parties in the following limited situations:
- Service providers: Who help us host, store, process, and analyse data, or deliver communications and customer support.
- Compliance and legal: When required by law, regulation, or valid legal process, or to protect our rights, users, or the public.
- Business transfers: In connection with a merger, acquisition, or sale of assets, where permitted by law.
5. Your Choices and Rights
Depending on your location and applicable law, you may have rights such as requesting access to your data, correcting inaccurate information, deleting certain data, or objecting to specific processing activities. We will provide mechanisms within the app or via support channels to exercise these rights, subject to verification and legal requirements.
6. Data Security
We use reasonable technical and organisational measures to protect your information, such as encryption in transit, access controls, and monitoring. However, no online service can guarantee absolute security. Please use strong, unique credentials and be cautious about sharing sensitive information.
7. Changes to This Policy
We may update this placeholder privacy policy as the product evolves. In a live deployment, any material changes should be communicated clearly, and the “Last updated” date above should be revised.
8. Contact Us
If you have questions about this draft privacy policy or how your data is handled in CredZen, you can reach out using the contact form on the Contact page or by emailing privacy@credzen.app (placeholder).
9. User Interaction Data Collection
We collect and store information about how you interact with our platform to improve our services and provide personalized recommendations:
- Eligibility Checks: We store your eligibility criteria (age, income, employment type, credit score range) to provide better loan matches and track your search history.
- Loan Views: We track which loan products you view to understand your preferences and improve recommendations.
- Saved Items: We store loans and offers you save for future reference in your account.
- Calculator Usage: We may track EMI calculator usage to understand common loan scenarios and improve our tools.
- Chat Interactions: We store AI chat conversations for improving responses (Note: KYL-AI Chat is currently disabled).
This data is linked to your account when logged in, or to a session identifier for guest users. You can request deletion of your interaction data at any time through our contact form or by emailing privacy@credzen.app.
Data Retention
Interaction data is retained for a period of 2 years from the date of collection, after which it is automatically deleted or anonymized for analytical purposes.
We use this data to:
- Provide personalized loan recommendations based on your preferences
- Improve our matching algorithms and eligibility calculations
- Analyze platform usage patterns to enhance user experience
- Generate aggregated, anonymized insights about loan trends
- Provide support and resolve issues you may encounter